Cleansing Kit Eco
Shipping & Returns
Shipping to the United States
UPS Express: 2 to 4 business days
FedEx Express: 4 to 8 business days
Weight-based prices are calculated live at checkout.
We ship from Germany, Europe. Orders leave our warehouse within one business day.
All deliveries are carbon neutral – powered by Shopify Planet
The shipping emissions are compensated by removing carbon dioxide from the atmosphere. Shopify Planet purchases carbon removal credits and retires them on our behalf. Emissions are calculated based on shipping distance, package weight, and mode of transportation.
Duties & Taxes
United States: Orders below $800 USD are exempt from any import charges.
Please be aware that orders above this value might be subject to import taxes and duties in your country. You may be asked to pay these once your order arrives. If you choose to refuse to pay and the parcel gets returned to us, a shipping and handling fee may be deducted.
Want your order shipped to a different country? Make sure to select the correct location (country flag) on our website. Still not available? Click here to let us know, so we can work on a future solution.
If you are not 100% satisfied, you can return your item(s) to our warehouse in Germany for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Please note: You can only return your order for a refund. If you want to exchange your item(s), please place a new order.
Customers from the United States have the option to use our prepaid returns label for a fee of $15.00 USD (which will be deducted from your refund) or you can use a shipping provider of your choice.
If you decide to return all ordered products, we will refund the outbound shipping costs along with the value of the returned product(s). If you go for a partial return, the outbound shipping costs will not be refunded.
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards, socks whose original packaging and/or plastic tab has been opened or removed (due to hygiene reasons)
Received a defective or damaged item? Click here.
Are you looking to return?
Register your return at feelgrounds.com/returns.
You will receive the instructions via email after you have registered your return.
Send your clean and undamaged item(s) back to us in the original packaging.
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.