Shipping & Returns
Shipping
Standard shipping (trackable)
Estimated delivery times are visible at checkout. Available for the following countries:
Argentina ($20.22), Australia ($21.42), Brazil ($21.40), Canada ($14.26), China ($16.64), Hong Kong SAR ($20.22), Indonesia ($23.80), Japan ($15.44), Malaysia ($19.03), New Zealand ($24.20), Philippines ($19.03), Singapore ($19.02), South Korea ($16.64), Taiwan ($21.68), United Arab Emirates ($24.52), United States ($18.36)
Express shipping (trackable)
Weight-based prices and estimated delivery times are calculated live at checkout. Available for all countries listed above and additionally:
Brunei, Chile, Colombia, Costa Rica, Dominican Republic, India, Israel, Kazakhstan, Kuwait, Lebanon, Macao, Maldives, Mexico, Oman, Peru, Qatar, Réunion, South Africa, Sri Lanka, Thailand, Trinidad and Tobago
Your country is not listed? Make sure to select the correct shipping location (country flag) on our website. Still not available? Click here to let us know so we can work on a future solution.
We ship from Germany, Europe.
Please be aware that your order might be subject to import taxes and duties. These charges are issued by your country's national import office and are not controlled by Feelgrounds. You may be asked to pay these once your order arrives in your country. If you choose to refuse the customs fee and the parcel gets returned to us, a shipping and handling fee may be deducted.
United States: Orders below $800 USD are exempt from any import charges.
Australia: Orders below $1000 AUD are exempt from any import charges.
Canada: All orders will be subject to import taxes and duties.
Other countries: If you are in doubt please consult your country's customs office website for further information.
Returns
If you are not 100% satisfied, you can return your item(s) to our warehouse in Germany for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Extended return period for the holidays
Items purchased at the Feelgrounds Online Store that are received between November 15, 2021 and December 31, 2021, may be returned through January 31, 2022. Please note that the items have to be unworn/unused to be eligible for a return and that all other terms and conditions provided in the Feelgrounds Refund Policy are still applicable.
Please note: You can only return your order for a refund. If you want to exchange your item(s), please place a new order.
You will be responsible for the cost of your return. Customers from the following countries have the option to use our prepaid UPS returns label for a discounted fee (which will be deducted from your refund): $15.00 USD fee: USA, Canada, Hong Kong, Israel, Mexico, Singapore. $20.00 USD fee: Australia, New Zealand, the UAE, Japan, South Korea, Taiwan, Kuwait. Alternatively, you can use a shipping provider of your choice.
If you decide to return all of the ordered products, we will refund the standard shipping costs along with the value of the returned product(s). If you go for a partial return, the shipping costs will not be refunded.
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards
Are you looking to return?
Step 1
Register your return at feelgrounds.com/returns.
You will receive the return address via email after you have registered your return.
Our return warehouses are located in:
- Australia (for customers from Australia & New Zealand)
- Germany (for all other customers)
Step 2
Send your clean and undamaged item(s) back to us in the original packaging.
Step 3
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.
Ordered via PayPal?
For customers from certain countries, there is the possibility to get a (partial) refund of the paid return shipping cost from PayPal, when the order has been paid via PayPal. Learn more.
Received a defective or damaged item? Click here.